RICADO Limited

Privacy Statement


This privacy statement describes the personal information that RICADO Limited and its affiliates (“RICADO”, “we”, “us” and/or “our”) collect, and how we use and protect this personal data. your privacy and the security of your personal data matters to us, so please review our privacy practices and contact us at info@ricado.co.nz or 07 575 4601 if you have any questions about your personal data. If you do not agree to this privacy statement, please do not use our Services.


In the normal course of using the RICADO Service, data will be electronically collected and stored in the RICADO systems (“Customer Data”). The use of information collected through our service shall be limited to the purpose of providing the service for which the Customer has engaged RICADO. RICADO may access Customer Data for the purposes of providing the Service, preventing, or addressing service or technical problems, responding to support issues, responding to Customer's instructions, or as may be required by law and processing financial information in accordance with the relevant agreement between Customer and RICADO.

RICADO processes Customer Data under the direction of its customers and has no direct control or ownership of the data it processes. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring the data to RICADO for processing purposes.


We may automatically collect information about how you use and engage with our business (e.g., via our websites and/or applications) products and/or services over time, and some of this may be personal data, including Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, the web page that directed you to our services, the date and time of your visit, information about how you engage with us (e.g., the links or buttons you click and pages you view of our website or applications), the fact of whether an email was opened, and other standard server log information. To collect such data and allow our technologies to function effectively, we may use cookies and other technologies.


Protecting your personal data is important to us and we will neither rent nor sell your personal data to anyone. We may, however, disclose or transfer your personal data in certain circumstances, including: sharing your personal information with our affiliates and service providers for the purposes we outline in this privacy policy. For example, we may rely on service providers to host and maintain our website, perform backup and storage services, process payments, transmit communications, and perform analytics services. Where required by applicable law, we may also need to transfer your personal information to government agencies and regulators (e.g., tax authorities, courts, and government authorities).

If we sell, merge, or reorganize our company, we expect that the personal information that we have collected will be transferred to the surviving or acquiring entity in accordance with applicable law.

To enforce or apply our Terms of Trade and/or any other agreement that governs the sale, use or purchases of our products and/or services; and to protect the rights, property, or security of RICADO, our employees, our users and/or others.


We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and used it and/or as required to comply with applicable laws.


We have put in place technological, physical, and administrative procedures to protect your personal information and deal with any suspected breach of your personal information. Nevertheless, although we have tried to make our products and services secure and reliable, the confidentiality of any communication or material transmitted over the Internet (including to or from us) cannot be guaranteed. We, therefore, urge you to exercise caution when conveying any personal data over the Internet. You should also recognize that your use of the Internet and any other means of communication with us is solely at your own risk.


We may amend our privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We, therefore, encourage you to revisit this page periodically to read the current version of it to stay informed about our collection, processing and sharing of your personal data.

Please note should we amend our privacy policy we will update the “effective date” at the top of this privacy policy.


If you wish to correct, amend, or delete data, please contact direct your enquiry to the RICADO General Manager. If the Customer requests RICADO to remove any personal data to comply with data protection regulations, RICADO will respond to authorised requests within 30 business days.

RICADO will refer any request for disclosure of personal or company data by a law enforcement authority to the Customer. RICADO may, where it concludes that it is legally obligated to do so, disclose such data to law enforcement or other government authorities. RICADO will notify the Customer of such a request unless prohibited by law.

If you have any concerns or questions about this privacy policy or if you would like to lodge a complaint, please contact the RICADO General Manager.